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Christmas Gifts

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Frequently Asked Questions

How can I send you the Name and Photo information for my order?

When placing your order, enter the Name, Date, etc. that you would like to be written in the ''Special instructions for order'' section on the Cart page. You can write your information. Example: Jane & Jack 20.11.2023

Which cargo company will you send my order with?

If you are placing your order from Turkey and it will be delivered within Turkey, all your orders will be sent by Yurtiçi Kargo company.

If your orders will be sent to another country outside Turkey, they will be sent by DHL EXPRESS.

Can I receive my order from the address specified on the site?

Yes, you can also pick up your orders from our store if you wish.

How many days does it take for my order to be prepared? How can I place my urgent orders?

The shipping time of your orders varies depending on the quantities in the order. The average shipping time for all personalized orders is 5 business days. If you have an urgent order, please contact us via our WhatsApp line.

Your company is in Turkey, but I will order from abroad. How soon can you deliver my order to me?

Yes, our company headquarters is in Istanbul Turkey. However, we deliver your orders very quickly to almost all countries in the world via DHL EXPRESS. Once your order is delivered to DHL EXPRESS, it reaches all of Europe within 1-3 days. If you order from America, it will reach you within 3-7 business days. Your orders from Russia are delivered to you within 3-5 business days. Likewise, your orders to Asia, Australia and Africa are delivered very quickly and safely via DHL EXPRESS.

Why does the payment for orders placed outside Türkiye appear in TRY (TL)?

Our site is the brand of a company based in Türkiye. Our site was established with the infrastructure and assurance of SHOPIFY, the World's Largest E-Commerce infrastructure company. In accordance with Shopify agreements in Turkey, Shopify only approves receiving payments in TL. For this reason, your payments are received in TL via PAYTR.

What is your Payment Receiving System? How can I trust you?

First of all, Beyaz Gelincik Home site was established with SHOPIFY infrastructure. You can make payments for your orders 100% Securely with PAYTR, a company that SHOPIFY has an agreement with and GIVES SECURITY APPROVAL. You can make payments with 8 different methods with PAYTR. PAYTR company has PCI-DSS Certificate.